Account Deletion Request At Galaxyexpres, we prioritize your privacy and are committed to giving you full control over your account. If you wish to permanently delete your account, please follow the steps below to ensure a smooth process: Steps to Request Account Deletion: Submit Your Request: To request the deletion of your account, please send an email to [support@galaxyexpress.pk] with the subject line "Account Deletion Request." Be sure to include your full name, registered email address, and any other information that can help us verify your identity. Verification Process: Upon receiving your request, we will verify your identity to protect your data. You may be asked to provide additional details to confirm ownership of the account. Data Removal Confirmation: Once verified, we will permanently delete your account and all associated data from our system within [timeframe, e.g., 30 days]. You will receive a confirmation email once the process is complete. Important Notice: Deleting your account is permanent and irreversible. All your data, including order history, saved preferences, and personal information, will be permanently removed. Any ongoing subscriptions or services tied to your account will also be terminated. For more information on how we handle your data, please refer to our Privacy Policy.
Yes, you can leave feedback and reviews for sellers after receiving your order. Your feedback helps other customers make informed decisions and helps us maintain high standards of service.
If you encounter any problems with your order, please contact our customer support team immediately with your order number and details of the issue. We will work to resolve the problem as quickly as possible.
You can contact our customer support team through the "Contact Us" page on our website. We offer support via email, live chat, and phone. Our support team is available 24/7 to assist you with any questions or issues.
We take your privacy seriously and use advanced security measures to protect your personal information. Please review our Privacy Policy for detailed information on how we handle your data.
You can update your account information by logging into your account, going to the account settings, and making the necessary changes.
Refunds are processed within 5-7 business days after we receive and inspect your returned item. The refund will be credited to your original method of payment.
To initiate a return, go to your order history, select the item you want to return, and follow the return instructions. You will receive a return authorization and instructions on how to send back the item.
Our return policy varies by seller, but generally, you can return items within 30 days of receipt for a full refund or exchange. Items must be in their original condition and packaging. Check the specific return policy for the product you purchased.
If your order is delayed, please contact our customer support team with your order number, and we will investigate the issue and provide you with an update as soon as possible.
Shipping options vary depending on the seller and your location. Typically, we offer standard, expedited, and express shipping. Shipping costs and delivery times are displayed at checkout.
After placing an order, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier's website or through your account on Galaxy Express Marketplace.
Can’t find the answer you’re looking or? Please chat to our friendly team.